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"I saw both properties today with Liam: he was very good, polite, and efficient. It was nice to be shown the houses by one of your people. Liam also provided some help with finance questions: you can't just measure the value of those agents on sales, your staff have all made a good impression."
Viewer 27/9/18

Hi David Just a quick note to express our thanks and appreciation for your work with the sale of Oaklands. It was very smooth and you found us a great buyer. We really appreciate all the work you put in throughout the whole process, across both the cottages. Hope you are having a good week. Regards Paul and Ben
Paul and Ben

Dear David, How time flies. My property was sold in the last auction and now the next one is upon us. I just wanted to follow up with some feedback on the process. I’ve been meaning to do this for a while now, however since the sale I’ve found myself struggling for time. I had been trying to sell Old St John's Church for a few years. It was a long and arduous slog. I am thankful to Cumbrian Properties for providing the service I needed to sell my property but in particular I have the highest gratitude and owe the biggest debt to Ann Miller. For the first time in many years I honestly felt like I had someone by my side, not on my side, but by my side. There is a difference. Ann’s approach is different. Her effort and concern is genuine and it’s real. I could tell this sale, and all the other properties she’s trying to sell meant something to her and she would do her very best for me. I knew this from about 2 minutes in to the very first telephone conversation. Even when the Church didn’t sell at auction the first time I didn’t despair. Ann wouldn’t let me. I alway felt I had options and knew Ann would be give a realistic overview of options available rather than the typical drivel delivering what it is perceived one wants to hear (which is rarely the truth). I think all of her predictions were accurate and true(!). A few other general observations on Ann’s practice that I would like you to be aware of as these are customer-faced observations/experiences and not always immediately obvious to colleagues or management. Her experience and manner really put me at ease. How many people really have experience of selling at auction? Therefore having someone with the experience Ann has is reassuring. Ann’s energy and humour also helped a lot as my nerve and enthusiasm dwindled. She also showed unbelievable commitment to her role in the run up to both auctions and managed to help me achieve the best price possible. I could go on but I’ll stop there. To conclude, if I were selling at auction again, I can unequivocally confirm that Ann would be my top choice and just wanted to let you know. Regards, Philip Evans
Philip Evans - Vendor

The Lettings Section of Cumbrian Properties in Penrith offers an excellent service for landlords. In the past three years I have twice used their Introduction Only service and have been delighted, not only with the tenants they have found for me, but also with the highly efficient, helpful and friendly service the team provides. I would highly recommend this branch to all landlords seeking new tenants.
S B Phillips

Dear Ann, Sorry for the delay in replying but just wanted to say a big thank you for all your hard work in helping me sell my property. After having it with another estate agent it was such a refreshing change to work with both you and Jackie. In your ad it says 'we want to sell your home' and that's exactly what you do. I felt really supported to have a professional estate agent who had their finger on the ball. What really shone through is your knowledge, experience, efficiency and all delivered in a friendly manner. I have highly recommended you to friends who are serious about selling their property. Thank you and I wish you all a very merry Christmas and a happy and healthy new year. Jackie Barker
Jackie Barker